Modular Solutions Launches Embedded AI Assistant, Victor
Calgary, AB, November 2, 2026 — Modular Solutions, a leading innovator in policy administration software for the insurance industry, has announced the launch of Victor, a new embedded AI assistant for their platform. This assistant is designed to help insurers, MGAs, and brokers with programs reduce manual effort, improve data accuracy, increase efficiency, and respond to customers faster and at scale.
Insurance organizations continue to rely heavily on manual processes to handle quote submissions and claims intake. Inconsistent document formats, time-consuming data entry, and high rework rates slow response times and drive up operational costs. Victor addresses these challenges with an AI-powered document ingestion tool, helping accelerate insurance quoting, policy issuance, and claims submission processes.
Drag-and-drop your document to Victor which will automatically ingest, classify, extract, and validate the data. The information will be available in the applicable module within the Modular Solutions platform and Victor will automatically generate a quote or claim. The document is also automatically attached to the client record and a corresponding activity is created.
The assistant takes its name from a beloved member of the Modular Solutions development team who passed away. A talented developer and well-liked colleague, Victor embodied the kind of curiosity and enthusiasm for technology that this product represents. Naming the assistant in his honour felt like a natural way to carry that spirit forward.
AI is an exciting technology and can offer improvements in speed, accuracy, and customer experience. At a time when operational efficiency directly impacts growth and operational expenses, Victor gives insurance teams a powerful advantage,” said Aaron Konyer, Chief Technology Officer at Modular Solutions. “By embedding an AI assistant with AI-powered document ingestion directly into policy administration workflows, Victor eliminates bottlenecks that slow down quotes, policy issuance, and claims without compromising accuracy or compliance.
Unlike traditional OCR or rules-based automation, Victor uses artificial intelligence to understand insurance documents in context. The AI assistant can ingest PDFs, scanned files, and emailed submissions, automatically identify document types, extract critical data fields, and validate information in real time.
Victor leverages automation to generate a quote directly from the ingested document, to be reviewed by staff. This enables faster straight-through processing and significantly increases the number of submissions insurers, MGAs, and brokers with programs can handle without adding staff.
Victor delivers value across the insurance ecosystem:
- Underwriting teams gain faster access to clean, structured data for quicker risk review
- Brokers experience reduced backlogs, faster quotes, and quicker policy issuance
- Customers receive quicker responses and smoother service experiences
- Insurance executives benefit from lower expense ratios, improved operational efficiency, and scalable growth
Built with enterprise-grade security and validation, Victor will maintain full traceability of extracted data which supports audit readiness and compliance requirements while reducing manual rework.
Insurance automation and AI shouldn’t mean sacrificing control or transparency,” added Aaron Konyer. “Victor was designed to work alongside insurance teams. It can handle repetitive, time-consuming tasks while preserving validation, oversight, and trust in the process. Staff can spend time on customer service and decision-making.
Victor has been launched as part of Modular Solutions’ policy administration platform and will be able to be deployed to support quoting and policy administration workflows initially. Following the launch of Victor with AI‑powered document ingestion, Modular Solutions will be adding expanded capabilities such as claims ingestion, actuarial and wording analysis, and fully agentic AI further enhancing data accuracy, risk management, decision‑making, and consistency across the policy lifecycle. These functionalities are expected to roll out throughout 2027.
To learn more about Victor and how AI-powered document ingestion is transforming insurance operations, visit the Modular Solutions website.
About Modular Solutions
Founded in 2015, Modular Solutions delivers innovative technology to the insurance industry. Its fully integrated, modular platform enables insurers, mutuals, MGAs and brokers with programs to manage their entire operations seamlessly through a single software solution. Designed to be both holistic and configurable, the platform empowers businesses to innovate, adapt and thrive in an evolving and competitive market.
For more information about Modular Solutions, please visit their website or follow them on LinkedIn.
Media Contact:
Samantha Lemna
Marketing Manager
Modular Solutions
Samantha.lemna@gomodular.ca